Data Privacy

 Data Privacy Policy

SERVIER HONG KONG LIMITED ("SERVIER" or "We"), Head office: Room 103, 31/F, The Gateway Tower 5, 15 Canton Road, Tsim Sha Tsui, Kowloon, registered with the Business Registration Ordinance of Hong Kong under business registration number: 05739442-000-09-22-2, offers this website in order to give users general information on SERVIER, its activity, its organisation, its research, its human resources policy, its communication, its products, offers and services, and its news and events.

We respect the privacy of everyone who uses the website (hereinafter referred to as "Our Site") and only collect and use personal data in ways that are described here, and in a manner that is compatible with our obligations and your rights under the law. This Privacy Policy only applies to your use of Our Site.

1.  What data do we collect?

We may collect some or all of the following personal data from users of Our Site. The fields with an asterisk are required:

- Data that you give to us through your use of the Contact space of Our Site: last name, first name, email address, telephone number, postal address.

In accordance with the applicable data privacy laws and regulations, personal data means any information that can identify you directly or indirectly.

2.  How do we use your data?

 Our use of your personal data must always have a lawful basis and used for a specific purpose.

 Here, your data may be used for the following purposes:

- To respond to requests or questions by Users and monitor them, based on our legitimate interests (which are to provide you with adequate assistance).
- To process pharmacovigilance case reports regarding our products or services based on our legal obligations.
- To comply with the legal and regulatory obligations applicable to SERVIER,based on our legal obligations.
- To process suspected counterfeiting declarations on our products/services, based on our legitimate interests (which are to efficiently protect our products/services)

We do not further process the data in a manner that is incompatible with the purposes described above.

3.  What are your rights?

If applicable, you have the right to request access and obtain information about your personal data; update/correct; and delete your personal data; a right to data portability; restrict or object to the processing of your personal data, withdraw your consent at any time, by contacting the SERVIER Data Protection Officer (DPO): 

- by email, at the following address:

- or by mail, at the following address: Room 103, 31/F, The Gateway Tower 5, 15 Canton Road, Tsim Sha Tsui, Kowloon, Hong Kong.

Should you have any cause for complaint regarding our use of your personal data, you have the right to lodge a complaint with the competent data protection authority of Hong Kong.

4. How long do we keep your personal data?

Your personal data collected by SERVIER are kept in a form that permits your identification for no longer than is necessary for the purposes for which the personal data are processed. More specifically:

- Personal data collected to respond to requests by users and to monitor them are kept:

      - for the management of medical information and product quality claims:  10 years starting from the day we receive the request;

      - for scientific medical liaison with healthcare professionals: 5 years after their last interaction with SERVIER, and then deleted;

      - for communication and relationship management and promotional activities (contacts with healthcare professionals): 5 years after their last interaction with SERVIER, and then deleted;

      - for any other type of correspondence: 13 months starting from the day we receive the request.

- Personal data collected for pharmacovigilance activities are kept for 10 years after the relevant marketing authorisation has ceased to exist; the data are then deleted or archived in an anonymised form, unless otherwise envisaged by mandatory local regulations;

- Personal data collected to comply with our legal and regulatory obligations (including transparency management) are kept, archived and destroyed in accordance with applicable laws and regulations;

- Personal data collected to process suspected counterfeiting declarations on our products / services are kept for 5 years starting from the day we collect them; and if applicable, during the duration of the litigation.

5.  How do we safeguard your personal data?

We have put in place appropriate and commercially reasonable technical and organisational security measures to store your personal data that we collect and keep confidential and to protect them against unauthorised or unlawful disclosure or access, accidental loss, destruction, alteration or damage taking into consideration the state of art of technology and the cost of implementation.

6. Do we share your personal data? 

Your personal data processed by SERVIER will only be accessible by a limited list of recipients on a need to know basis or where required by law, including but not limited to:

- The departments and personnel of SERVIER and other legal entities of the Servier Group with a need to know.

- The suppliers and service providers of SERVIER, particularly those responsible for hosting the Site, who may be called upon to access the personal data of users for purposes strictly necessary for their work.

- The competent authorities such as health authorities in certain legally defined cases.

Your personal data are being transferred to recipients located outside of the country.